FAQ
Product Information
What are the sizes of your scrunchies?
Our scrunchies come in 2 sizes: mini and classic. Please refer to our size guide for more information.
Are all products on your website handmade?
Yes! Everything on our website is proudly handmade in Singapore
What is the 2nd Storey collection?
2nd Storey is a collection of one-of-a-kind pieces made from unused fabrics, craps, offcuts and remnants from our current and past designs, paired with additional materials as needed for each piece.
. Each piece is truly unique.
How do I clean my scrunchies?
You can choose to either hand wash or machine wash the scrunchies using a gentle cycle in a laundry bag with cold water and similar coloured garments. It is highly recommended to hand wash them. Once washed, simply let them air dry.
Can I wash my pouch in a washing machine?
Spot cleaning is highly recommended to keep your pouch in the best condition. If machine washing is necessary, wash on a gentle cycle using cold water and mild detergent, and place the pouch in a laundry bag. Air dry and avoid high heat.
Why does the colour/pattern of my item look different in person than online?
We try to ensure our photos accurately reflect the actual colour of our products. However, due to the differences in monitor and device settings and photography lighting, the actual colour may vary from the photos.
Each item is made individually, so there may be slight differences in shape, size and pattern placement.
My Order
Can I cancel my order?
If your order has not been shipped, you can request for an order cancellation. Please contact us as soon as possible.
Shipping & Packaging
Do you ship everywhere in Singapore?
Shipping is available to most residential and commercial addresses within mainland Singapore with the exclusion of restricted zones and postal codes. If your address falls under the restricted areas, we will reach out to you to arrange an alternate shipping address.
How long does shipping take?
For deliveries within Singapore, your order will arrive within 3–5 business days after it has been shipped. Please note that processing may take an additional 2 to 3 business days before your order is shipped. Shipping lead time may be longer during peak periods.
Do you ship internationally?
We currently ship within Singapore only. We hope to ship worldwide in the near future.
Can I pick up my order?
Pick up is currently unavailable.
How do you pack my order?
We carefully pack your orders using cartons or mailer bags, along with kraft paper for added protection. In our efforts to minimize single-use plastic packaging, most of our products only come with their original tags or display cards, without any individual clear plastic bags.
Returns
Do you accept returns?
In general, we do not accept returns. If your item arrives damaged or you receive the wrong item, please get in touch with us as soon as possible. We will get back to you within 3 business days. Please note that we are not responsible for damages that may occur due to washing, wearing, or misuse.